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The Portico remodeling process

Crafting your dream home, step by step.

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Luxurious bathroom with his and her sink and gold accents.

Simplifying home remodeling in Charlotte

At Portico, we understand that remodeling your home is a significant journey. That’s why we’ve streamlined our process to ensure it’s as smooth, transparent, and enjoyable as possible.Β 

From the initial consultation to the final touches, our approach keeps you involved, informed, and excited about the transformation of your home.

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Our 12-step process

1.

Get in touch with us (fill out the contact form or give us a call)

  • Send pictures or videos

2.

Phone consultation

  • We will call within 24 hours to understand the scope of your project
  • Discuss price

3.

In-home consultation

  • Gets us a better idea of the space
  • Gives you a better idea of price
  • Everyone involved meets (sales, all homeowners/partners requesting the project)

4.

Design

  • Solidify the layout
  • Put together selections

5.

Finalize your vision

  • Final budget
  • This gives us the best idea of the final look (once construction is complete)
  • We produce a timeline for your project

6.

Meet your team

  • Handoff meeting
  • Expectations
  • Communication and using the customer portal

7.

Portico care package

  • Prep your home (for safety, dust containment, etc.)

8.

Start construction

  • Order permits/inspections
  • Begin work (often starts with demolition)

9.

Punch list

  • Making sure everything is 100%

10.

Clean up

  • We send a clean-up crew

11.

Project completion

  • Your warranty (5 years)
  • Final walkthrough
  • Tell us how we did (review)

12.

Let’s keep in touch

  • Warranty check-ins (1x/yr for 5 years)
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Client reviews

We are immensely thankful for the opportunity to work with Charlotte homeowners on their homebuilding and remodeling journeys. We encourage you to read our client testimonials and discover the experiences your neighbors have had with our general contractors.

Graham SingerGraham Singer
20:35 07 Nov 23
Portico has completed a few renovation projects for me. They are affordable, professional, and quick. I will continue using them in the future.
Terry ChambersTerry Chambers
20:21 05 Nov 23
This is a great company and I would highly recommend them. They were very professional and completed the work on time and on budget. It was a bathroom remodel and the team worked through all issues and met our requests.
Matt JonesMatt Jones
19:59 24 Oct 23
My wife and I had floors installed with Portico. The process was simple and professional. Dawson was very helpful, knowledgeable and friendly as well as very involved from start to finish. Sean our project manager made it easy for us as well, even taking calls on a Sunday evening. We will use them again!
A EA E
15:13 16 Oct 23
I recently had the pleasure of working with Portico, and I must say they did a wonderful job. From the moment I contacted them to the completion of the project, my experience was exceptional. Ori and Dawson were fantastic to work with. Their dedication to customer satisfaction was evident from day one. They were not only knowledgeable and professional but also incredibly responsive and honest throughout the entire process.The scope of the project was quite extensive, and I needed some major changes in my kitchen. Portico came through with flying colors.-Extended gas line to my kitchen and converted my electric stove to a gas range.-Installation of a new quartz island.-Removed the microwave over the stove and installed a one into the new island.-Installed proper vent hood over the new gas range.-Installed new tile backsplashWhat impressed me most about Portico was their fair pricing and the genuine care they showed throughout the project. They went above and beyond to ensure that every aspect of the project was completed to my satisfaction. I truly felt taken care of from start to finish.
Naveen KrishnaNaveen Krishna
03:18 11 Oct 23
Portico did an outstanding job converting our half bath to a full bath. We have a half bath in a small space that I wanted to convert into a full bath. I spoke with multiple contractors about it, but I didn't get confidence. I almost dropped this project, but after speaking with Dawson, I gained confidence, and he immediately sent us multiple layouts, reference photos and a precise price. We had a lot of questions, and he answered them all thoroughly. My project manager, Ori, is also very helpful; he kept us updated on progress every day, organized everything, provided us multiple options for tiles, faucets, shower door with in the price range and made sure to clean the area every day at the end, and even accepted last-minute changes without missing the deadline. They ensured that I was satisfied with the work. I will absolutely hire them again for future projects and recommend them to others.
Andrew CumminsAndrew Cummins
15:29 09 Jun 23
Portico transformed my bathroom with high quality service and attention to detail. My project manager, Dawson, was extremely helpful throughout the project and made me feel like I was in good hands. He fixed any issues that I had during the project in short order to avoid any delays. The communication and coordination was great throughout. They made sure that I was happy with the end result. I will definitely use them again for future projects and refer them to others.
Kristin GatterKristin Gatter
15:49 07 Jun 23
We used Portico to update our master bathroom after our old shower started leaking into our kitchen. From the first call, Portico was responsive and had someone out quickly to look at the bathroom, ask lots of questions, and put together a detailed quote, which was sent to us in the Buildertrend app. All written communication went through the app, including storing our contracts, change orders, and invoices -- the transparency and control that gave us was huge!We had a trip planned and Portico worked with us to find a start date that worked for all parties. They demo'd the bathroom in a day and we never had to deal with the headache of having a dumpster sit in our driveway for weeks. They introduced us to their third-party designer, Miranda Gao, who designed the most beautiful bathroom for us, giving very detailed designs and sourced all of the material (all within budget), including bringing in a craftsman to build our custom vanity, faux beams, and linen cabinet.Our project manager, Marty, was very communicative: texting or calling me regularly to let me know who would be at our house, when, and for how long. If we got behind in a week, he had subs there on the weekend catching up on work. He also made sure everyone working at our house was aware of our dogs and instructed them all to make sure doors to the outside were always closed.The subs Portico brought in were a delight to work with, offering frank advice when something wasn't going to work or look quite right. If anything was off by even an inch or we didn't like how it was placed, Marty had them back fixing it until it was right and exactly how we wanted it.I cannot recommend Portico and their team enough! They have a great attention to detail and listen to you throughout the process and, most importantly, our bathroom turned out better than we ever imagined!
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